Allow me to introduce myself. I am John Morano President of Colonial Collision. You may see me at the shop in the summer months, or maybe you already know me from being a past customer.
I have been in the Auto Repair business since 1973. It has been my goal to hire people who care about what they do. We think of ourselves as family and we share the same integrity it takes to repair your vehicles. We know our livelihood depends on doing the very best job we know how to do. Most of us started repairing cars as teenagers. My body Technicians have between 25 & 40 years of experience. My head painter has 35 years of experience. My office staff has over 20 years of experience at what they do. We collectively can answer many of your insurance questions and address other questions or concerns of yours. We are highly knowledgeable and they share my philosophy in our daily operation.
We take pride in our work and know that repairing a vehicle is a rewarding and tedious process. We know that safety in the repair process is as important as how the car looks on the outside. We offer most of our work in house, some of these things include collision related mechanical work, suspension damage, air condition recharging. This allows us to control the quality of the repair process.
As the owner of Colonial Collision I want our customers to have total confidence in what we do. We treat our customers as we would like to be treated when we need service elsewhere. We have respect for the concerns that our customers may have and try to give the best advice on many subjects involving the repair process.
We now have a clientele that spans three generations. Our customers are not repair numbers on work orders. But people with first and last names with friendly faces. We are members of the Better Business Bureau, local Chamber of Commerce and Plymouth Rotary Club, where its creed is the following. 1 Is It the truth 2 Is it fair to all concerned 3 Will it build goodwill & better friendships 4 Will it be beneficial to all concerned. We follow those principals in our everyday business practices.
I want your experience with us to be a pleasant one. I don’t want any unhappy customers. We hope once your car is done that we don’t have to see you again, but want to hear your name by someone you send. Thank You for taking the time to read this letter. If you have any concerns or issues please provide my staff with your phone number and I will be happy to call you to discuss them with you.